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  1. Project Management

DrAlexTherapy.com website Post Date: May 14,2022

Create By : Norlan Rojas

Project Description :
DrAlexTherapy.com website seems to be down. Can you find out the reason and fix it at your earliest convenience? Thanks!

Task Value
Description Value Invoice
dralextherapy website fix $20 #IN97083624
Total $20

Message With Norlan Rojas

  • Tapas Dey
    Norlan Rojas

    Hi, 

    By the way, I know you had mentioned that this domain's SSL certificate had expired on April 5th, but we did renewed it along with the other ones.  We originally had purchased a package for 5 domaines with GoDaddy (Standard UCC SSL Up to 5), so we should have enough space for DrAlexTherapy.com.  

     

    The main domains that should be under this SSL package are:  

    • PSBMiami.com
    • 305Clean.com
    • DrAlexTherapy.com

    Please help me with this at your earliest convenience as this is the 2nd time the website is down in less than a month... 

     

    Many thanks!

    May 14,2022
  • Tapas Dey
    Norlan Rojas

    Hi, 

    By the way, I know you had mentioned that this domain's SSL certificate had expired on April 5th, but we did renewed it along with the other ones.  We originally had purchased a package for 5 domaines with GoDaddy (Standard UCC SSL Up to 5), so we should have enough space for DrAlexTherapy.com.  

     

    The main domains that should be under this SSL package are:  

    • PSBMiami.com
    • 305Clean.com
    • DrAlexTherapy.com

    Please help me with this at your earliest convenience as this is the 2nd time the website is down in less than a month... 

     

    Many thanks!

    May 14,2022
  • Tapas Dey
    Norlan Rojas

    Hi, 

    By the way, I know you had mentioned that this domain's SSL certificate had expired on April 5th, but we did renewed it along with the other ones.  We originally had purchased a package for 5 domaines with GoDaddy (Standard UCC SSL Up to 5), so we should have enough space for DrAlexTherapy.com.  

     

    The main domains that should be under this SSL package are:  

    • PSBMiami.com
    • 305Clean.com
    • DrAlexTherapy.com

    Please help me with this at your earliest convenience as this is the 2nd time the website is down in less than a month... 

     

    Many thanks!

    May 14,2022
  • Tapas Dey
    Norlan Rojas

    sorry, the system went crazy and the messsage was posted 3 times. :(

    May 14,2022
  • Tapas Dey
    Subhasish K

    i guess DrAlexTherapy.com changes his hosting. Honestly, you can change hosting because GoDaddy has many issues.

    you can try hostgator.com.

    Thanks,

    Subhasish

    May 18,2022
  • Tapas Dey
    Subhasish K

    i guess DrAlexTherapy.com changes his hosting. Honestly, you can change hosting because GoDaddy has many issues.

    you can try hostgator.com.

    Thanks,

    Subhasish

    May 18,2022
  • Tapas Dey
    Norlan Rojas

    Hello, 

    How much can you charge me to resolve the issues with dralextherapy.com

    This customer has been without a website since May 2022, and GoDaddy doesn't seem to have a clue of what could be wrong with it.   Can you resolve their issues? It's not an issue with the SSL, because you had fixed that already and their domain is on auto-renew.  Remember that this client has their domain under their GoDaddy account. It's not owned by PSB Miami.com

    Many thanks for this. 

    July 18,2022
  • Tapas Dey
    Subhasish K

    dralextherapy.com need to point to your hosting. In order to check that please ask for their login information. It seems his domain point to his hosting and not yours.

    If you provide that i can fix the issue.

    July 19,2022
  • Tapas Dey
    Norlan Rojas

    Hi, 

    I thought you had kept the username/password to their GoDaddy account from the last time you had done the same thing (back in Aug. 2021). 

    Either way, the following are their credentials to GoDaddy: 

    Username: alexfiuza@comcast.net

    Password:  Taffy0920

     

    Many thanks!

    July 20,2022
  • Tapas Dey
    Subhasish K

    Asking for a verification code sent via his email. Please check the attachment.

    • 1.vcode.jpg (click to download)
    July 20,2022
  • Tapas Dey
    Norlan Rojas

    Hello, 

    I changed the email address to that GoDaddy account and domain.  

    You may use this email for this and any future job similar to this one.

     

    Username:  psbmiamiwebdesign@gmail.com

    Password:  psbmiamiwebdesign0720

     

    July 20,2022
  • Tapas Dey
    Subhasish K

    A/C Login Failed. Please come via skype or whats app during the time of work. Please schedule a time. need to work together.

    July 22,2022
  • Tapas Dey
    Norlan Rojas

    I texted vi WhatsApp yesterday. Please let me know the best time and day to text you so we can try to resolve this client's issue ASAP. They've been without a website for weeks and I feel bad. What's do you think could have been cause? You had linked their domain with our PSBMiami web hosting. 

    July 23,2022
  • Tapas Dey
    Subhasish K

    https://dralextherapy.com/ Working now.

    After lot of time and investment able to fix with GoDaddy support and cpanel changes.

    Please check. Pay me $20 though i invest much time for this.

    July 28,2022
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